Policy

SH Containers Limited – Warranty & Return Policy
Thank you for choosing SH Containers Limited for your shipping container purchase.
We are committed to providing quality products and excellent customer service. Every shipping container purchased from SH Containers Limited is backed by a 5-Year Warranty, giving you confidence and peace of mind with your investment.
Selection Responsibility
We encourage all customers to carefully assess their requirements and select the most suitable shipping container for their intended application before placing an order.
Our experienced Sales Team is available to provide product information, answer any questions, and offer recommendations to help you make an informed purchasing decision. While we are happy to assist, the final selection of the container remains the responsibility of the customer.
Please read our Return Policy carefully before completing your purchase to ensure you understand the terms and conditions that apply.

SH Containers Limited accepts returns for all grades and sizes of shipping containers. Both defective and non-defective containers may be eligible for return under the conditions outlined below.
A return may be approved if:
a) The shipping container delivered is not the size, grade, or configuration originally ordered, as stated on your invoice.
b) The shipping container arrives with significant physical damage that affects its intended functionality. Any such damage must be inspected, reported, and clearly noted on the Delivery Order at the time of delivery. Failure to do so may result in the return request being declined.
c) The structural integrity of the shipping container does not meet the standards of the grade purchased.
All return requests must be submitted in writing within 30 calendar days from the date of delivery. Requests received after this period will not be accepted.
To initiate a return, customers should contact SH Containers Limited with their invoice number, photographs (where applicable), and a detailed explanation of the reason for the return. All approved returns are subject to inspection and authorization by SH Containers Limited before collection or replacement is arranged.

To ensure your complete satisfaction with your purchase, all customers are required to inspect their shipping container thoroughly at the time of delivery. Please complete the following checks before accepting the container:
a) Carefully inspect both the exterior and interior of the container for any visible damage, defects, or signs of mishandling.
b) Verify that the container matches the size, grade, configuration, and specifications stated on your order confirmation or invoice.
c) If any damage, defects, or discrepancies are identified, take clear photographs immediately, notify the delivery driver, and ensure that all issues are accurately recorded on the Delivery Order before signing.
Failure to inspect the container at the time of delivery or to record any visible damage or discrepancies on the Delivery Order may affect your eligibility for a return, replacement, or refund, except where your rights are otherwise protected under applicable consumer protection laws.

To initiate a return, customers must follow the steps below:
a) Contact SH Containers Limited within 30 calendar days of the delivery date to report the issue. Please include a detailed description of the problem together with clear photographs of the container and the affected area(s).
b) Our team will assess your claim. Where necessary, we may request additional information, photographs, or arrange an inspection of the container before making a decision.
c) If the return is approved, the container must be returned in the same condition as it was delivered, except for the defect or damage that formed the basis of the approved claim. The container must not have been altered, modified, or subjected to misuse after delivery.
All return requests must be submitted in writing via email using our contact details. Please include your order number, delivery date, and a clear explanation of the reason for the return. Once your request has been reviewed and approved, SH Containers Limited will issue a Return Authorization (RA) Number together with instructions for returning the container. Returns received without an authorized RA Number may not be accepted.